Returns Policy

Cancellation before purchase is dispatched

  • Once you have completed your purchase, if you decide that you want to cancel your order, please contact us as soon as possible, ideally by emailing info@summerhillgardencentre.co.uk or call us on 01268 280699. If you decide to cancel your purchase before it is dispatched then you will be able receive a full refund. All cancelations must be done in writing.
  • This can be done anytime from when an order is placed up until our follow up call to arrange delivery

Cancellation after item is dispatched

  • If you wish to return your purchase after it is dispatched then you can return this to us in an “as sold” (in original, unopened & unused packaging) condition within 14 days of delivery to you and we will issue a refund for the total value of the goods excluding any delivery/collection costs.
  • If you wish to return goods to us you must either return them to the store or send them back to us at our contact address, at your own cost and risk. We will be unable to issue refunds for items that we do not receive. If you require us to collect your unwanted purchase then any collection costs will be deducted from your refund.
  • You have 14 days to request/cancel any orders that you have received. Any damage to goods/boxes, or sign of use may result in a reduced refund to the customer.

Damages/faulty goods

If an item is faulty, then we can either replace the damaged part which often is the quickest solution, I’m afraid we have now stopped taking orders for the time being. We are in the process of setting up a web shop to make things easier for customers. We hope it should be ready very soon.

Kind Regards

Summerhill Garden Centre

  •  or we can organise the delivery of a complete new product and arrange collection of the faulty/damaged product – if the returned item is deemed fit for purpose and not damaged/faulty then a delivery cost will occur and charged to the card used to take payment.
  • These instances listed above are our methods of rectifying any potential problems and do not affect your statutory rights.
  • If a refund is required we will arrange pick up of any damaged/faulty products which will be assessed before a refund is given in full. Depending on the item, or the nature of the fault we may gain assistance from a third party, as chosen by us.

Goods not as described

  • If you receive your purchase and it is not how it was described on our website then please email us at info@summerhillgardencentre.co.uk or call one of the team on 01268 280699 and we will look to resolve this as a matter of urgency.

You have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within 14 days following the receipt of your order. By law, Summerhill Garden Centre will process your refund as soon as possible and within 30 days at the latest in accordance with your legal rights.

If you wish to cancel a product you have ordered from us, please be aware of the following scenarios and the terms that apply:

“I want to cancel the order prior to dispatch:” by law, you are permitted to cancel your order prior to dispatch but please contact Summerhill Garden Centre as soon as possible so that we can minimize the overheads and inconvenience of any costs incurred. This should be by telephone and confirmed with an email.

“I want to return damaged or incorrectly supplied products:” If the products you receive are damaged or incorrectly supplied on delivery, you should notify Summerhill Garden Centre within 48 hours so that we can organise the collection and send out to you a replacement without charge to you. We do not make exceptions for instances when the goods have not been opened and/or checked by the customer within the allocated time.

“I have changed my mind on products I’ve received:” If you wish to cancel unwanted products that are not damaged or incorrectly supplied, then you must inform Summerhill Garden Centre within 14 days following the date of receipt in accordance with the Distance Selling Regulations. You should be advised that Summerhill Garden Centre cannot accept responsibility or cost for the organisation, collection and return of products. You are required to take reasonable care of the products and not use them while you organise return delivery. You have 14 days from this point of contact to return the product to us in store for a refund.

A customer can exercise their right to return the product under the 14-day return procedure Summerhill Garden Centre will provide an address for the goods to be returned to, but the customer needs to arrange their own transport for the goods. Typically, with furniture and garden furniture, the return cost could be £60-£120, but this is a guide only and will vary depending on the nature and location of the goods. Upon receipt, the goods will be checked and if not damaged, a full refund will be processed. Should there be any damage to the returned goods, Summerhill Garden Centre will contact the customer and provide images to confirm the damage and provide an indication of the repair cost before processing a partial refund. Summerhill Garden Centre may be able to arrange collection of the goods, the cost of which will be debited from the original amount paid prior to any refund and will be quoted at cost including VAT.

Our returns policy does not affect your statutory rights.