Privacy Policy

Privacy Policy

This privacy policy sets out how Summerhill Garden Centre uses and protects any information that you give us when you use this website. This policy applies to you if you use our products or services in store, over the phone, online, through our mobile applications or otherwise by using any of our websites or interacting with us on social media

Summerhill Garden Centre is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement, will not be disclosed to any third parties and will be deleted as soon as reasonably applicable in order to deal effectively with your enquiries.

Summerhill Garden Centre may change this policy and will ensure this page is updated accordingly. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15th May 2020.

What we collect

In order to process your online orders we may collect the following information:

  • name
  • email address
  • demographic information 
  • address
  • telephone number
  • bank account and payment card details

What we do with the information we gather

  • Make available our Services to you
  • Take payment for goods/services or issue a refund
  • Process your orders
  • Personalise your shopping experience, for example by understanding your location or how you use our apps and websites to provide you with personalised offers or shopping ideas
  • Help us ensure that our customers are genuine and to help prevent fraud
  • To conduct market research
  • Help us understand more about you as a customer, the products and services you consume, the manner in which you consume them and how you shop at Summerhill Garden Centre, so we can serve you better
  • Find ways to improve our Services, stores and websites
  • Contact you about products and services from us and other companies
  • Provide you with online advertising
  • To market to you directly through email or SMS services
  • Provide for the safety and security of our colleagues and customers
  • Help answer your questions and solve any issues you have.

Who will we share your information with?

  • Summerhill Garden Centre
  • Our service providers
  • We work with partners, suppliers, insurers and agencies so they can process your personal information on our behalf…but only where they meet our standards on the processing of data and security! We only share information that allows them to provide their services to us or to facilitate them providing their services to you. For example, some of our service providers may place advertising for us online, about our products and services and those of our retail partners, suppliers and third parties. As a result, where you have indicated you are happy to receive marketing from us, you might see online advertising that we have placed on the web sites you visit, or the interactive services you use.
  • We may transfer your personal information to other organisations in certain scenarios. For example:
  • If we’re discussing selling or transferring part or all of a business, we may share information about you to prospective purchasers – but only so they can evaluate that business;
  • If we are reorganised or sold to another organisation, we may transfer information we hold about you to them so they can continue to provide the Services to you
  • If required to by law, under any code of practice by which we are bound or we are asked to do so by a public or regulatory authority such as the Police or the Department for Work and Pensions;
  • If we need to do so in order to exercise or protect our legal rights, users, systems and Services; or
  • In response to requests from individuals (or their representatives) seeking to protect their legal rights or the rights of others.

Data processor

The data we collect from you is used by our nominated third-party data collection and analysis provider.

There details are:

CSY Retail Systems Ltd – 9-10 Chase Park – Nottingham – NG2 4GT – 0115 948 4848

Keeping you informed about our products and services

We would like to tell you about the offers, ideas, products and the services of Summerhill Garden Centre from time to time that we think you might be interested in. Where you have consented to us doing so, we may do this through the post, by email, text message, online, using social media, push notifications via apps, or by any other electronic means. We won’t send you marketing messages if you tell us not to. If you wish to amend your marketing preferences, you can do so by emailing info@summerhillgardencentre.co.uk

You have the right to access the personal information that we hold about you in many circumstances. This is sometimes called a ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or they free of charge. Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information. If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it. If you would like to exercise these rights, please contact us through your online account.

You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

How long do we keep your information for?

We will retain a record of your personal information. This is done in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.

Sharing your thought

When using one of our websites or mobile applications, you may be able to share information through social networks like Facebook and Twitter. For example, when you ‘like’, ‘share’ or review our Services. When doing this your personal information may be visible to the providers of those social networks and their other users. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.

Security of your data

We take security measures to protect your information including:

Implementing access controls to our information technology, such as firewalls, ID verification and logical segmentation and/ or physical separation of our systems and information;

Never asking you for your passwords;

Advising you never to enter your account number or password into an email or after following a link from an email.

Legal basis for Summerhill Garden Centre processing customer’s personal data

Summerhill Garden Centre collects and uses customers’ personal data because is it necessary for:

• The pursuit of our legitimate interests (as set out below);

• The purposes of complying with our duties and exercising our rights under a contract for the sale of goods to a customer; or

• Complying with our legal obligations.

• Where you have consented or not withdrawn your consent

In general, we only rely on consent as a legal basis for processing personal data in relation to sending direct marketing communications to customers via email where there is no legitimate interest, although we will not send direct marketing communications who have withdrawn their consent or clicked an unsubscribe link.

Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

Our legitimate interests

The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of Summerhill Garden Centre, including: –

  • selling and supplying goods and services to our customers;
  • protecting customers, employees and other individuals and maintaining their safety, health and welfare;
  • Promoting, marketing and advertising our products and services;
  • sending promotional communications which are relevant and tailored to individual customers (including administering the Premier Club);
  • understanding our customers’ behaviour, activities, preferences, and needs;
  • improving existing products and services and developing new products and services;
  • complying with our legal and regulatory obligations;
  • preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
  • handling customer contacts, queries, complaints or disputes;
  • managing insurance claims by customers;
  • protecting Summerhill Garden Centre, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to Summerhill Garden Centre;
  • Effectively handling any legal claims or regulatory enforcement actions taken against Summerhill Garden Centre
  • Fulfilling our duties to our customers, colleagues, shareholders and other stakeholders.

If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means: By email: Info@summerhillgardencentre.co.uk  By post: Data Protection Officer, Summerhill Garden Centre, Pipps Hill Road North, Arterial Road, Billericay CM11 2UJ

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. Once you have used these links to leave our site, you should note that we do not have any control over that other website, therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.